cb999 Frequently Asked Questions

Registering on cb999 takes under two minutes. Visit the cb999 website, click the registration button, and fill in your mobile number, a secure password, and your date of birth. You must be 21 or older to register. After submitting the form you will receive a verification code via SMS — enter it to activate your account. You can then log in and access all games and features immediately.

cb999 requires a government-issued photo ID and proof of address for KYC verification. Accepted ID types include a National Identity Card (NID), passport, or driving licence issued in Bangladesh. For proof of address, a recent utility bill, bank statement, or official letter showing your name and address is acceptable. Documents should be clear, unedited, and no older than 3 months for address proof. KYC is mandatory before your first withdrawal.

To reset your cb999 password, click the 'Forgot Password' link on the login page. Enter the mobile number linked to your account and you will receive an SMS with a reset code. Enter the code, set a new password that is at least 8 characters long and includes a mix of letters and numbers, and confirm it. If you do not receive the SMS within a few minutes, check that the number you entered is correct and contact support at [email protected] if the issue persists.

No. cb999 strictly allows one account per person. Creating duplicate accounts is a violation of our Terms & Conditions and may result in all accounts being suspended and any funds being forfeited. If you believe a duplicate account was created in error, contact support immediately at [email protected] so the team can investigate and resolve the situation.

To permanently close your cb999 account, email [email protected] with the subject line 'Account Closure Request' from the email or mobile number associated with your account. The support team will verify your identity, process any outstanding withdrawals, and close the account within 5 business days. If you are closing the account due to a gambling concern, we encourage you to consider self-exclusion first — see the Responsible Gaming page for details.

bKash deposits on cb999 are credited instantly in almost all cases. Once you complete the bKash payment from your mobile wallet, the funds appear in your cb999 account balance within seconds. In rare cases during peak hours, it may take up to 5 minutes. If your deposit has not been credited after 15 minutes, take a screenshot of the bKash transaction confirmation and contact [email protected] with the transaction reference number.

The minimum deposit on cb999 is ৳200 BDT. This applies to all supported payment methods including bKash, Nagad, Rocket, Upay, and bank transfers from Dutch-Bangla Bank, BRAC Bank, IBBL, and other major Bangladeshi banks. There is no maximum deposit limit set by cb999, though your payment provider may have its own daily transaction caps — check your bKash or Nagad app for those limits.

The minimum withdrawal amount on cb999 is ৳500 BDT. Withdrawals are processed to the same payment method you used to deposit, subject to KYC verification being complete. bKash and Nagad withdrawals are typically processed within 1-4 hours. Bank transfer withdrawals may take 1-3 business days depending on your bank's processing schedule. There are no cb999 withdrawal fees, though your bank or mobile wallet provider may apply their own charges.

cb999 does not charge any fees on deposits or withdrawals. The full amount you deposit is credited to your account, and the full amount you request to withdraw is sent to your payment method. Some mobile wallet providers such as bKash, Nagad, or Rocket may apply their own standard transfer or cash-out charges on their end — these are set by the payment provider, not by cb999, and are outside our control. Check your wallet app for applicable rates.

Cricket betting on cb999 lets you place wagers on match outcomes, player performance, and in-play events across BPL, IPL, T20 World Cup, ODI series, and other major tournaments featuring the Bangladesh Tigers. To place a bet, navigate to the Cricket section, select a match, choose your market (e.g., match winner, top batsman, total runs), enter your stake in BDT, and confirm. Live in-play betting is available on selected matches, letting you bet as the action unfolds.

Yes. cb999 is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser — no app download is required. Simply open cb999 in Chrome (Android) or Safari (iPhone), log in, and all games including slots, live casino, cricket betting, and crash games load smoothly on your phone screen. For the best experience on mobile, ensure your browser is updated to the latest version.

All slot and RNG-based games on cb999 use certified Random Number Generator (RNG) technology supplied by reputable game studios including Pragmatic Play, Spribe, and other licensed providers. RNG ensures every spin, card draw, and dice roll is statistically independent and completely random, with no way for cb999 or the player to predict or influence outcomes. Live casino games use real dealers streamed in real time from professional studios, adding an additional layer of transparency and trust.

cb999 offers a wide selection of live casino games streamed by Evolution Gaming, Ezugi, and other top providers. Popular titles include Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Teen Patti, Dragon Tiger, and Lightning Dice. These games feature real human dealers, real-time interaction via live chat, and are available 24/7. Stakes range from low-limit tables suitable for casual players to VIP high-limit tables for experienced players looking for larger action.

cb999 offers a welcome bonus to all new players who register and make their first qualifying deposit. The exact bonus amount and structure are displayed on the promotions page at the time of registration. Typically the welcome offer includes a deposit match bonus credited as bonus funds. To claim the bonus, you must opt in during registration or at the point of first deposit — automatic eligibility may apply in some promotions. Always read the current bonus terms for the most accurate details.

A wagering requirement (also called a rollover) is the number of times you must wager your bonus funds before they can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets using the bonus before withdrawing. At cb999, wagering requirements vary by promotion — always check the specific T&C for each offer. Progress towards completing wagering is shown in your account dashboard.

No. Bonus funds and winnings generated from bonus play cannot be withdrawn until the full wagering requirement has been met. If you request a withdrawal while a wagering requirement is still active, the bonus and associated winnings may be forfeited as per cb999's bonus terms. Real-money funds in your account that are separate from bonus funds can generally be withdrawn at any time, subject to standard KYC and minimum withdrawal rules.

Yes. cb999 rewards regular players through a loyalty programme where points are earned on every real-money wager placed on the platform. Accumulated points can be exchanged for bonus funds, free spins, or other rewards. High-volume players may be invited to join the cb999 VIP programme, which offers personalised bonuses, faster withdrawal processing, dedicated account management, and exclusive promotions tailored to BPL season, IPL, and major cricket events. Contact support for details on your current loyalty status.

cb999 uses SSL encryption across the entire platform to protect all data transmitted between your device and our servers. Your personal information, payment details, and account credentials are encrypted and stored securely. We do not share your personal data with unauthorised third parties. The platform undergoes regular security audits and uses fraud-detection systems to safeguard player accounts. For account security, we strongly recommend using a unique, strong password and never sharing your login credentials with anyone.

The minimum age to play on cb999 is 21 years old. This policy applies to all players regardless of location within Bangladesh. Players must be at least 21 years of age at the time of registration. cb999 enforces this rule through mandatory age verification during KYC. Any account found to be held by a person under 21 will be suspended immediately and any deposits returned subject to verification. We do not permit underage gambling under any circumstances.

If you feel that gambling is negatively affecting your life, cb999 offers a self-exclusion option that locks your account for a set period — ranging from 30 days to permanent exclusion. To activate self-exclusion, go to the Responsible Gaming section in your account settings, or email [email protected] with the subject 'Self-Exclusion Request'. Self-exclusion takes effect immediately and cannot be reversed until the exclusion period ends. During exclusion, you will not receive any promotional communications from cb999.

To set a deposit limit on cb999, log in and navigate to Account Settings, then select the Responsible Gaming section. You can set a daily, weekly, or monthly deposit cap in BDT. Once a limit is set, it takes effect immediately and prevents you from depositing more than the specified amount within that period. Reducing a limit takes effect immediately; increasing a limit may be subject to a mandatory waiting period as a responsible gaming safeguard. Contact [email protected] if you need help setting your limits.