Responsible Gaming at cb999
At cb999, gaming is always about entertainment. We provide the tools, guidance, and support you need to stay in control — because your wellbeing comes first, always.
Our Commitment to Player Safety
cb999 is committed to promoting responsible gaming across every part of its platform. We believe gaming should be an enjoyable form of entertainment — not a way to make money, escape personal difficulties, or relieve stress. For the great majority of our players across Bangladesh, gaming at cb999 is exactly that: fun, exciting, and well within their control. We are proud to serve the Bangladeshi gaming community with a platform that places safety and fairness at its core.
However, we recognise that for a small number of people, gambling can become problematic. cb999 takes this responsibility seriously. We actively work to identify players who may be experiencing difficulties and connect them with the tools and support they need. Every feature of the cb999 responsible gaming programme exists to keep gaming safe, enjoyable, and sustainable for every player on the platform — from Dhaka to Chittagong, Sylhet to Khulna.
Important: cb999 operates a strict 21+ age policy. The platform is available only to adults aged 21 years and above. If you are under 21, you must not access or use cb999. If you are 21 or over but feel that gambling is negatively impacting your life, please use the tools and support options on this page immediately.
Responsible Gaming Tools
cb999 gives every registered player access to a suite of responsible gaming tools, available directly through your account settings. We encourage all players — not just those experiencing difficulties — to use these features to manage their activity proactively and keep gaming fun.
Age Restriction Policy — 21+ Only
cb999 enforces a strict minimum age requirement of 21 years. Only individuals aged 21 or above may register and play on the cb999 platform. This policy protects younger people from the potential harms associated with gambling and reflects our commitment to operating a responsible, trusted gaming environment for Bangladeshi players.
All new players must complete a KYC identity and age verification process before making their first deposit or accessing real-money games. cb999 may request additional documentation at any time to confirm a player's age and identity. Accounts found to be held by individuals under 21 will be suspended immediately, and any funds held will be subject to our verification and withdrawal policies.
If you are a parent or guardian and believe a person under 21 may have accessed cb999, contact us immediately at [email protected]. We will investigate promptly and take appropriate action. We also strongly recommend using parental control software on any shared devices to prevent underage access to online gambling platforms.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of background, income, or experience. Recognising the warning signs early is the most important step towards getting help. You may have a gambling problem if you notice any of the following in yourself or someone close to you:
- Spending more than you can afford, or chasing losses to try to win back money already lost.
- Gambling for longer than intended, or finding it very hard to stop once you have started a session.
- Neglecting work, family responsibilities, or personal health due to time or money spent gambling.
- Borrowing money, selling possessions, or taking on debt specifically to fund gambling activity.
- Feeling anxious, irritable, or depressed when not gambling, or using gaming to escape difficult emotions.
- Hiding gambling activity from family or friends, or feeling the need to be secretive about time and money spent on gaming.
- Making repeated unsuccessful attempts to cut back or quit gambling, despite knowing it is causing harm.
If you recognise any of these signs, do not feel ashamed or alone — problem gambling is a recognised condition that responds well to support and care. The first step is reaching out. cb999 is here to help you find the right tools and guidance whenever you need them.
Tips for Healthy Gaming
These practices help you enjoy gaming at cb999 in a balanced, sustainable way. We recommend keeping these habits in mind every time you play:
How to Access Our Responsible Gaming Tools
All responsible gaming tools at cb999 are accessible through your account settings once you are logged in. To activate a deposit limit, session time limit, time-out period, or self-exclusion, navigate to the Responsible Gaming section of your account dashboard. Changes that increase restrictions take effect immediately. Changes that reduce restrictions — such as increasing a deposit limit — may be subject to a mandatory waiting period in line with best responsible gaming practice.
If you cannot find these tools or need help activating them, our support team is available 24/7. Email us at [email protected] and we will assist you directly. You do not need to give a reason for using any responsible gaming tool — all requests are handled with complete confidentiality and without judgement.
Getting Support — You Are Not Alone
If gambling has become a problem for you or for someone you care about, reaching out for help is the most important thing you can do. cb999 is committed to connecting every player with the support they need — whether that means using our in-platform tools, speaking with our team, or seeking professional help outside cb999.
Our support team is available 24 hours a day, 7 days a week. Email us at [email protected]. Tell us you need help with responsible gaming and we will guide you through every available option without delay.
If you need to stop playing at cb999 right away, request self-exclusion through your account settings or by emailing [email protected]. Self-exclusion takes effect immediately upon confirmation. During the exclusion period, your account is locked, no deposits will be accepted, and you will not receive any promotional communications from cb999. We process all self-exclusion requests without delay and with complete discretion.
Sometimes talking to a trusted friend or family member about a gambling concern is the most helpful first step. Whether you are in Dhaka, Rajshahi, Barisal, or anywhere across Bangladesh — if you feel gambling is becoming a problem, please do not suffer in silence. Speak to someone you trust. cb999 is also here to listen and to help, without judgement, whenever you are ready.